Tell us within 14 days
For standard catalogue prints, notify us of withdrawal within 14 days, counting from the day after delivery or collection. If the final day is a weekend or public holiday, applicable statutory extensions apply. Sending the notice in time preserves your right even if the parcel is returned later.
How to notify us
Use the form below or email info@storboden.se with your name, order number and the items concerned. No reason or prior approval is required. The form is optional; any clear withdrawal statement is sufficient.
Withdrawal and complaints form ↗
Return shipping and carrier
You pay the direct return postage for a change-of-mind return where this was disclosed before purchase. Choose your own carrier. Contact us promptly for the correct return address; do not use the production address on the parcel. Send the goods within 14 days after your withdrawal notice and retain proof of dispatch. Our reply does not determine when your notice takes effect.
Refunds
We refund within 14 days after your withdrawal notice, but may wait until we receive the goods or evidence of dispatch, whichever comes first. We use the original payment method without a refund fee. A full withdrawal includes standard outbound delivery costs. Excessive handling may justify a deduction for diminished value.
Personalised prints and production
The statutory exception applies to goods made to your specifications or clearly personalised, such as your own photo or name. A standard catalogue print is not excluded merely because it is printed after ordering. Production may be impossible to stop, but this does not remove applicable withdrawal rights. Once printing has started, we normally cannot stop production or delivery. For goods covered by withdrawal rights, please receive or collect the parcel and return it using a carrier of your choice at your expense, unless we agree another solution. You can notify us of withdrawal before delivery; simply leaving a parcel uncollected is not a withdrawal notice.
Damaged or incorrect goods
Contact us about faults, damage or an incorrect item. Statutory remedies also apply to personalised goods. We cover necessary return costs for a valid complaint. These rights are separate from the withdrawal period.
Printavelle is operated by Storboden AB, 559466-3667, Jättestensgatan 3 B, 418 72 Göteborg, Sweden. Contact: info@storboden.se. Mandatory consumer protections applicable to your purchase remain unaffected.